In simple words, OSS is a set of systems used to support a telecom service provider's day-to-day activities, including order management, service management, network management, and billing systems. These support systems are put in place to minimize the providers operating expenses and, at the same time, optimize or enhance the system's performance, productivity, and availability.
OSS ensures proper operations of equipment for:
-Inventory and assignment
-Fault detection and resolution
-Fraud collection, and
OSS applications are designed to do their job on multiple vendor devices, ensuring consistency is maintained and streamlined network management processes. OSS is used to manage the complexity of network planning and service design by using templates, rules, and step-by-step procedures to guide users.
The course also focuses on Core Operational Processes like CRM, Service Management & Operations, Resource Management & Operations, and Supplier Partner Relationship Management.
The learning includes Order Management, Network Inventory management, Provisioning & Activation, Service Assurance, Applications for Fulfillment, Assurance.